For Your Peace of mind

We love working with people and we pride ourselves on good communication

Parents

We have an online form that needs to be completed before lessons can commence. We do not accept any new submissions after Term 2. If you are not sure, please contact our friendly staff.

We accept PayPal, Credit Card, Debit Card, Bank Transfer and Direct debit

Credit Card and Debit Card can be used via the online shopping cart from our “Pay Now” Page

Term payment is required by the first lesson of each term. Students with outstanding payments will be held back from lessons if contact has not been made with our office to make alternative arrangements.

We completely understand those one off times happen, and we are more than happy to make an arrangement with you. Be sure to contact us by the invoice due date so your child is not held back from lessons.

Make-up classes are available for all students and can be arranged with our office via email. Make-up classes are only available within the first three terms of the year. A credit or refund may be applied for in writing/via email if the reason for missing classes is from illness/injury which extends 3 or more weeks. Any such claim must be accompanied with a medical certificate.

Every effort is made by your school and the Drum Corp to avoid clashes of school events. From time to time we may reschedule the whole class due to athletics carnivals, swimming programs, etc. It is the schools responsibility to inform us of these events and initiate the reschedule of our regular weekly lesson. If you would like to notify us of an event coming up please do so HERE

You do not have to purchase a pair of drumsticks in the beginning, as our Instructor brings enough pairs to loan students for the weekly lesson. It is preferred that by Term 4 every student has their own pair of drumsticks “clearly labelled with their name” and brings them to our weekly lesson.

Currently we are working on or our drop ship for drumsticks set-up but in the meantime we suggest purchasing drumsticks from the Drum Shop Newcastle.

You don’t have to purchase any equipment as we store a full set of program equipment at each school

Depending on the age restrictions in each school, our programs teach Kindergarten to Year Six

In the interests of child protection, we do not allow the uploading of our live performances to social media. There are many of our program participants that do not have media consent for many different reasons.We ask you to have respect for their parents and carers wishes and consider that uploading videos with these participants in them, could compromise their safety. If you find any videos illegally uploaded, please contact us and we will pursue the case.

Schools

Make-up classes are available for all students and can be arranged with our office via email. Make-up classes are only available within the first three terms of the year. A credit or refund may be applied for in writing/via email if the reason for missing classes is from illness/injury which extends 3 or more weeks. Any such claim must be accompanied with a medical certificate.

In the interests of child protection, we do not allow the uploading of our live performances to social media. There are many of our program participants that do not have media consent for many different reasons.We ask you to have respect for their parents and carers wishes and consider that uploading videos with these participants in them, could compromise their safety. If you find any videos illegally uploaded, please contact us and we will pursue the case. ​

You don’t have to purchase any equipment as we store a full set of program equipment at each school

Super Jam

1. Give the device you are accepting the invitation on, a restart and try again.

2. If its still not working, try a different device- desktop, laptop, iPad or phone.

3. If its still not working, send us an email stating which devices you have tried it on, and which internet browser you used on each.

Our invitation list is very concise. Year 5 & 6 are the only invitees. email us your name,year and school and we will check our records

All participants parents will be notified by email when the tickets will go on sale. There will only be a limited amount available.

Our creative team will let you know closer to the Super Jam

You definitely need your own drumsticks for this event. We can not supply you drum sticks, sorry

Go to the Drumshop Newcastle. Ask for the size 2B from the brand Goodwood or Vater.

Dsceps

Make-up classes are available for all students and can be arranged with our office via email. Make-up classes are only available within the first three terms of the year. A credit or refund may be applied for in writing/via email if the reason for missing classes is from illness/injury which extends 3 or more weeks. Any such claim must be accompanied with a medical certificate.

In the interests of child protection, we do not allow the uploading of our live performances to social media. There are many of our program participants that do not have media consent for many different reasons.We ask you to have respect for their parents and carers wishes and consider that uploading videos with these participants in them, could compromise their safety. If you find any videos illegally uploaded, please contact us and we will pursue the case. ​

In the interests of child protection, we do not allow the uploading of our live performances to social media. There are many of our program participants that do not have media consent for many different reasons.We ask you to have respect for their parents and carers wishes and consider that uploading videos with these participants in them, could compromise their safety. If you find any videos illegally uploaded, please contact us and we will pursue the case.